Reference

How impor 88 Protects Your Account & Data

When you open an account with us, you're protected by clear legal terms that cover account security, payment verification and your personal data.

Account SecurityPayment VerificationData ProtectionWithdrawal TermsSupport Access
impor 88 How impor 88 Protects Your Account & Data
REACH OUR TEAM

Legal & Account Support Channels

Team online

Live Chat

Open the chat widget in the lobby footer and connect with support staff. Available Monday–Sunday, 08:00–23:00 Jakarta time. Account verification and legal queries answered in real time.

Email Support

Send account or legal questions to [email protected]. Responses within 24 business hours. Attach screenshots of wallet activity or verification requests for faster resolution.

Account Settings

Visit your account dashboard under Settings > Legal & Security to view your agreement version, request a data export, or report suspicious activity. Changes take effect immediately.

HOW WE OPERATE

Data Handling, Security & Your Rights

Encryption & Storage

All account data—username, payment methods, withdrawal history—is encrypted using industry-standard TLS 1.3. Servers are physically located in data centres with 24/7 monitoring. We do not retain full payment card numbers.

Cookie & Tracking Policy

Session cookies track your lobby preferences and login state; analytics cookies measure page load times and game availability. You can disable non-essential cookies in your browser settings without losing account access.

Account Verification

When you request a withdrawal, we verify your registered payment method (DANA, OVO, GoPay or QRIS) and match it to your account profile. Verification usually completes in seconds; high-value withdrawals may require a support callback.

Data Retention

We retain account records for 7 years after closure or final withdrawal to comply with local tax and anti-fraud law. You can request early deletion of non-essential data by contacting [email protected].

Your Rights & Access

You can request a copy of all personal data we hold, correct inaccurate information, or request deletion of non-critical records. Visit Settings > Legal & Security > Data Export to initiate a request or email [email protected].

Report & Dispute

If you believe your account was accessed without authorisation or a withdrawal was processed incorrectly, open a support ticket within 72 hours. We investigate using lobby logs, IP records and payment settlement reports.

Legal & Account Questions

We collect your username, email, registered payment method (DANA, OVO, GoPay or QRIS), and account verification status. Gameplay history (game name, bet amount, outcome, timestamp) is stored for account reconciliation and dispute resolution. We do not collect biometric data or location tracking without explicit consent.

Yes. Go to Settings > Legal & Security > Data Export and select the date range. We'll prepare a file containing all personal data, payment records and gameplay history within 5 business days. Download it directly from your account dashboard or request email delivery via support.

Every withdrawal is verified by matching your requested payment method (DANA, OVO, GoPay or QRIS) to your registered account profile. Once verified, the transaction is routed through our payment partner to your wallet. Verification usually takes seconds; high amounts may require a support callback to confirm intent.

You'll receive an email with the reason (e.g., unusual activity, verification failure, breach of terms). You can request a full explanation by replying to that email or opening a support ticket. Most suspensions are lifted within 48 hours once the issue is resolved or verified by our team.

We retain account records (gameplay history, payment records, identity documents) for 7 years to comply with local tax and fraud-prevention law. Non-critical data can be deleted sooner by requesting early deletion via [email protected]. Your email and username are deactivated immediately upon closure.

Contact support immediately using live chat or email [email protected]. Change your password from a secure device. We'll review your account's recent login history and payment activity. If unauthorised transactions are confirmed, we'll dispute them with our payment partner and restore your wallet balance.

All accounts operate under the same agreement and security standards. Access and eligibility depend on local law. Your account type may determine game availability and withdrawal limits; these are shown in Settings > Account Status. Support can explain your specific limits via live chat or email.