Reference

How impor 88 Protects Your Privacy

We collect and handle your personal information only to keep your account secure, process withdrawals through DANA, OVO, GoPay and QRIS, and improve your experience in our lobby.

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PRIVACY QUESTIONS

Contact Us About Your Data

If you want to know what personal data we hold, request a correction, or ask us to delete information, reach out to our privacy team through the channels below. We respond to account and data requests within one business day during our standard support hours. You can also update your own contact details directly in your account settings under Security.

Team online

Live Chat

Available 24/7 inside your account lobby. Open the Help menu and select Chat to speak with our support team about any privacy concern or data request.

Email Support

Send requests to [email protected]. Include your account username and a brief description of your question. We aim to reply within 12 hours.

Account Settings

Update your own email, phone or password anytime in your Security tab. Verification changes require confirmation via the method you registered.

HOW WE PROTECT YOU

Our Data Security and Privacy Practice

impor 88 encrypts all data traveling between your device and our servers using TLS 1.2 protocol, the same standard banks use to protect transactions.

Encryption Standard

All account login and payment data is encrypted with TLS 1.2. Your DANA, OVO, GoPay and QRIS transactions flow through a separate, PCI-compliant vault we never directly access.

Staff Access Rules

Only authorized personnel can view your account, and only when necessary to process a withdrawal or resolve your support request. Every access is timestamped and audited monthly.

Data Retention

Account information stays active for as long as your account exists. After you close your account, we store records for up to 7 years to comply with local law, then delete them securely.

No Third-Party Sales

We do not sell, rent or share your personal data with advertisers, marketing firms, or data brokers. We only share data with payment processors and regulatory authorities where required by law.

Data Export Request

You can request a copy of all data we hold about you. Email [email protected] with your account username. We provide a download link within 30 days in CSV or JSON format.

Account Deletion

Close your account anytime in Settings. Your personal data is marked for deletion after 30 days, where local law permits. Regulatory records are retained as required.

Frequently Asked Questions About Your Privacy

We've answered the questions we hear most often from players in Jakarta, Surabaya and across Indonesia. If you don't find your answer here, email [email protected] or use live chat in your account lobby.

We ask for your full name, date of birth, email, phone number and a government ID. This information is used to verify your identity, process deposits via DANA, OVO, GoPay or QRIS, and comply with local anti-money-laundering rules. Your ID is stored encrypted and never shared with third parties.

Personal data is retained for up to 7 years after account closure to meet local legal obligations. Transaction and betting records help us verify historical withdrawals if you request them. Regulatory documents are kept separately and disposed of securely after the retention period ends.

Yes. Email [email protected] with your account username and request a data export. We provide a complete file of your account history, transactions, device logs and communication records within 30 days, in a portable format you can download.

Only our support team, payment processors and security staff can view your data, and only when needed to help you, process a withdrawal, or investigate fraud. Each staff member logs in with two-factor authentication, and every access to your account is recorded and reviewed monthly for compliance.

Your payment information never touches our main servers. When you initiate a deposit, you're directed to a separate, PCI-compliant payment processor that handles the transaction directly. We only receive confirmation that the deposit succeeded; we never see your full card or wallet details.

No. We do not sell, rent or lease your personal information to third parties for marketing, advertising or any commercial purpose. We only share data with payment processors and regulatory authorities where required by applicable law and only the minimum necessary.

You can close your account anytime in your Settings under Account Closure. Your personal information is marked for deletion after 30 days, where local law permits. However, transaction records required by local financial regulations may be stored longer to meet compliance obligations.

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