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Terms & Conditions That Protect Your Play

When you open an account with impor 88, you're agreeing to the framework that keeps your deposits, withdrawals and game activity secure.

Account signup and verification stepsDeposit and withdrawal rulesPlayer conduct and fair play policy

Explore the Lobby Read FAQ

The Core Terms That Govern Your Account

impor 88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with impor 88 is personal, non-transferable, and valid where local law permits. You must be of legal age to open it. When you deposit using DANA, OVO, GoPay or QRIS, that money becomes your account balance, held in trust and used only for games

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you choose to play. Withdrawals are processed once your identity is verified; we retain the right to request proof of source and address before any payout clears. All games on impor 88 are operated according to rules published in your lobby; by playing, you accept those
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rules and agree to abide by our conduct standards, which prohibit account sharing, bonus abuse, and betting patterns that breach our fair-play policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Contact Us About Your Terms

Questions about our terms or your account rights? Our support team is here to explain what a rule means, why a withdrawal was delayed, or what to do if you spot something in our policy you don't understand. Reach out via live chat during lobby hours, email us for formal requests, or use the in-app help section to find answers without waiting.

Team online

Live Chat Support

Open the chat icon in your lobby and speak to our team in English. Response times are under five minutes during peak hours in Surabaya and Jakarta timezones.

Email Requests

Send questions about terms, data requests, or formal complaints to our support email. We reply within 24 hours and keep a record of every exchange.

In-App Help Section

Browse our FAQ and policy summaries directly from your account menu. Search by keyword to find answers about deposits, withdrawals, account access and conduct rules instantly.

SECURITY AND DATA

How We Protect Your Account and Information

Every account at impor 88 is secured with encryption from the moment you sign up. Your payment details—whether you're using DANA, OVO, GoPay or QRIS—are never stored on our servers; they pass…

Data Encryption

All data in transit uses industry-standard SSL encryption. Your login credentials, account balance and game history are encrypted at rest.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed by each provider's own security layer. We never hold your payment method details.

Account Access Control

Your account requires a username and password. Two-factor authentication is available in your security settings if you want extra protection.

Data Retention

Account records are kept while your account is active. After closure, we retain only what local law requires for audit and compliance purposes.

Your Data Rights

You can request a copy of your personal data, ask us to correct errors, or request deletion where applicable. Contact support to start a data request.

Dispute Resolution

If you disagree with a game outcome, withdrawal denial, or account action, submit a formal complaint via email. We investigate within five business days.

Questions Players Ask About Our Terms

Below are the questions we hear most often about account rules, deposits, withdrawals, and what you can and cannot do on impor 88. If you don't see your question here, reach out to our support team via live chat or email.

Account sharing violates our conduct policy. If we detect it, we'll suspend the account and any winnings may be forfeited. We notify you before taking action and give you a chance to explain. Repeated breaches can result in permanent closure.

Yes, after identity verification. Withdrawals via DANA, OVO, GoPay or QRIS usually process within one business day. We may delay a payout if we need proof of address or source of funds to comply with our anti-fraud policy.

Your account is your responsibility. If you share your password or login with anyone else and they play or withdraw, you remain liable. Enable two-factor authentication in your security settings to reduce that risk.

We retain your account records for the duration of your account plus a retention period required by Indonesian law for audit and compliance. You can request deletion of personal data where applicable; contact support for specifics.

Each person may have only one active account. Multiple accounts by the same person violate our terms and will be closed. Account information is tied to your identity and payment methods, so duplicates are easily detected.

Fair play means no bonus abuse, no pattern betting designed to exploit promotions, and no automated tools or bots. Our system monitors for unusual patterns and alerts our team. Violations result in account review and may lead to suspension or closure.

Each game has its own rules card, accessible from the game lobby. Live tables show limits and odds before you sit; slots display RTP in the info section. All rules are also in your account's game guides section.

Terms & Conditions That Protect Your Play

How to Contact Us About Your Terms

Live Chat Support

Email Requests

In-App Help Section

How We Protect Your Account and Information

Data Encryption

Payment Security

Account Access Control

Data Retention

Your Data Rights

Dispute Resolution

Questions Players Ask About Our Terms

01 What happens if I breach the terms—for example, if I share my account?

02 Can I withdraw my money whenever I want?

03 What is the account holder's responsibility if someone else uses my login?

04 How long do you keep my account data after I close my account?

05 Can I have two accounts, or must each person have only one?

06 What does 'fair play' mean in your terms, and how do you enforce it?

07 Where can I find the specific rules for each game, like payout rates or bet limits?

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